Help Center & Frequently Asked Questions (FAQ)

Welcome to the Royal Reborn Help Center.
Here you’ll find answers to the most common questions about orders, shipping, returns, payments, and more.

📦 Orders & Shipping

1. How do I place an order?

Simply browse our products, choose your desired item, select size/variant (if applicable), and click “Add to Cart”.
Then proceed to checkout and complete the order.

2. How long does delivery take?

Delivery times vary depending on your location. Typically:

• Inside Bangladesh: 2–5 business days

• Outside Bangladesh: Depends on international courier services

3. How do I track my order?

Once your order is shipped, you will receive a tracking number via SMS or email.

4. Can I change or cancel my order?

Yes, you may cancel or modify your order within 6 hours of placing it.
Orders already shipped cannot be cancelled.

💳 Payments

5. What payment methods do you accept?

We currently accept:

• Mobile Banking (Bkash / Nagad / Rocket)

• Cash on Delivery (COD) — if available

• Bank Transfer

6. Is my payment information secure?

Absolutely. Payments are processed through secure gateways with encryption to protect your data.

🔄 Returns & Refunds

7. What is your return policy?

You may return a product if:

• It is damaged, defective, or incorrect

• You notify us within 48 hours of receiving it

• The product is unused and in original condition

8. How do I request a return?

Contact our support team with:

• Order ID

• Product photos/video

• Reason for return

We will guide you through the process.

9. How long does it take to receive a refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned product.

🛍 Product Information

10. Do product colors match the pictures exactly?

We do our best to display accurate colors.
However, minor variations may occur due to lighting and screen settings.

11. Are all items shown on the website available?

Most items are available, but availability may change.
If a product is out of stock, we will notify you immediately.

📞 Customer Support

12. How can I contact Royal Reborn?

You can reach us through:
Email: [email protected]
Website: royalreborn.com
Customer Care: 09696307144

13. What are your support hours?

Our team is available:

• Saturday–Thursday: 10 AM – 10 PM

• Friday: Support available on a limited schedule

📝 Account & Website

14. Do I need an account to order?

No. You can order as a guest.
But creating an account helps track orders easily.

15. I forgot my password. What should I do?

Click “Forgot Password”, enter your email, and follow the reset instructions.

📣 Promotions & Offers

16. How do I get notified about sales and offers?

Subscribe to our newsletter or follow us on social media to get updates on:

• Discounts

• New arrivals

• Festive offers

• Exclusive deals