At Royal Reborn, customer satisfaction is our top priority. We strive to ensure that every product you receive meets our quality standards. However, if you are not completely satisfied with your purchase, we are here to help.
Return Policy
You may request a return under the following conditions:
- The return request must be initiated within 7 days of receiving the product.
- The item must be unused, unwashed, and in its original condition, with all tags, packaging, and invoices intact.
- Products that are damaged due to customer misuse, wear and tear, or improper handling will not be eligible for return.
📌 Non-Returnable Items:
- Items purchased during clearance sales or special discount offers
- Customized or altered products
Eligible Reasons for Return
We accept returns only in the following cases:
- Wrong product delivered
- Product is damaged or defective upon delivery
- Size or design mismatch from the original order
Refund Policy
- Once we receive and inspect the returned item, your refund will be processed.
- Refunds will be credited to the same payment method used during checkout.
- The refund will be completed within 2–3 working days after approval.
💳 Please note that bank processing time may vary depending on your payment provider.
Exchange Policy
- Exchanges are subject to product availability.
- If the desired product is unavailable, a refund will be issued instead.
Return Process
To initiate a return or refund request, please contact us with your order details:
📞 Phone: 09696307144
📧 Email: [email protected]
Our customer support team will guide you through the process.
Shipping Charges
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake from Royal Reborn (wrong or defective item).
Policy Updates
Royal Reborn reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Thank you for shopping with Royal Reborn.
Stay elegant. Stay timeless. Stay Royal. 👑