👑 Royal Reborn — Help & FAQ
Have questions? We've got answers. If you don't find what you're looking for, feel free to reach out to us directly at [email protected]
🛍️ Orders & Purchasing
Q: How do I place an order?
A: Simply browse our website at royalreborn.com, select your item, choose your size and quantity, and click "Add to Cart." Proceed to checkout and complete your payment to confirm your order.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. After that, your order may already be in processing. Contact us immediately at [email protected] with your order number.
Q: Do I need an account to place an order?
A: No. You can checkout as a guest. However, creating an account allows you to track orders, save your address, and access exclusive member deals.
Q: Is it safe to shop on royalreborn.com?
A: Absolutely. Our website uses SSL encryption and all payments are processed securely through trusted third-party providers. Your personal information is always protected.
💳 Payment
Q: What payment methods do you accept?
A: We accept the following:
- Visa & Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Q: Will I be charged sales tax?
A: Sales tax may be applied depending on your delivery location in accordance with US state tax laws.
Q: Why was my payment declined?
A: This may happen due to incorrect card details, insufficient funds, or your bank blocking the transaction. Please double-check your information or contact your bank. You can also try a different payment method.
📦 Shipping & Delivery
Q: Where do you ship?
A: We currently ship across the United States. International shipping coming soon.
Q: How long does delivery take?
A: Standard delivery times are:
- Processing time: 1–3 business days
- Standard shipping: 5–7 business days
- Express shipping: 2–3 business days
Q: How much does shipping cost?
A: Shipping rates are calculated at checkout based on your location and selected shipping method. We offer free standard shipping** on orders over a certain amount — check our website for current offers.
Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. Use it to track your package on our website or the carrier's site.
Q: What if my package is lost or delayed?
A: If your package hasn't arrived within the estimated delivery window, contact us at [email protected] with your order number and we will investigate immediately.
👕 Products & Sizing
Q: How do I find the right size?
A: Each product page includes a size chart. We recommend measuring yourself and comparing with the chart before ordering. If you're between sizes, we suggest sizing up for oversized styles.
Q: Are your graphic tees true to size?
A: Our graphic and oversized tees are designed with a relaxed fit. Check the size guide on each product page for accurate measurements.
Q: Do you restock sold-out items?
A: Some items are limited drops and may not be restocked. Follow us on social media or subscribe to our email list to be notified of restocks and new drops.
Q: Are the colors accurate to what I see on screen?
A: We do our best to display accurate product colors. However, slight variations may occur depending on your screen or monitor settings.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery on unworn, unwashed items with original tags attached. Sale items and couple/gift sets are final sale.
Q: How do I initiate a return?
A: Email us at [email protected] with subject line Return Request — Order #[Your Order Number] and we will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return. You will be notified via email once your refund is issued.
Q: I received a damaged or wrong item. What do I do?
A: We sincerely apologize! Email us at [email protected] within **7 days** of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund immediately.
🎁 Couple & Gift Sets
Q: Can I include a gift message with my order?
A: Yes! During checkout, you will find an option to add a personalized gift message at no extra charge.
Q: Are gift sets available year-round?
A: Yes, our Royal Match couple and gift sets are available year-round. However, special edition holiday sets are limited — grab them before they sell out!
📱 Account & Support
Q: I forgot my password. What do I do?
A: Click "Forgot Password" on the login page and enter your email address. You will receive a password reset link within a few minutes.
Q: How do I unsubscribe from emails?
A: Click the **"Unsubscribe"** link at the bottom of any Royal Reborn email. You can also email us at [email protected] to be removed from our list.
Q: How can I contact customer support?
A: We are always happy to help!
📍 444 Alaska Avenue, Suite #CLV032, Torrance, CA 90503, United States
📞 +1 (730) 208-3571
📧 [email protected]
🌐 royalreborn.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Royal Reborn — Reborn to Rule. 👑